SysAid IT is the web-based software for help desk and asset management. Scalable, richly featured, and easy-to-use, SysAid is designed to make IT processes more efficient and reliable. It automatizes trouble-ticketing and IT assets inventory.

SysAid IT is module-based and featuring rich solution

SysAid is available in 4 different editions

SysAid IT Pro

It is the professional edition for help desk and asset management. SysAid IT Pro allows to automate service requests, to collect hardware and software information, and to monitor IT processes. It is composed by all core modules and additional modules can be added according to your needs. SysAid IT Pro edition can be purchased either In-House or On-Demand version.

SysAid IT Enterprise

It is the advanced and featuring rich edition for IT Management. Thanks to its full customization and high scalability, SysAid IT Enterprise adapts to any IT scenario, even the most complex. It integrates advanced functionalities, ITIL-compliant modules, and additional features can be included. SysAid IT Enterprise edition can be purchased either In-House or On-Demand version.

SysAid IT MSP

It is the edition specifically designed for Manage Services Providers, companies which take care of IT support and maintenance services for their own customers. SysAid IT MSP edition integrates Enterprise functionalities to adapt to the need of those who are required to respect SLAs. SysAid IT MSP edition can be purchased either In-House or On-Demand version.

SysAid IT Education

It is the specific edition for schools, universities, public or private entities which traditionally have limited resources. The Education edition provides all tools to handle a high number of service requests through an intuitive interface. Besides, it satisfies the first need: SysAid IT Enterprise is the cost-effective solution. SysAid IT Education edition can be purchased either In-House or On-Demand version.

SysAid IT is customizable, intuitive, and ready to use

• Quick installation wizard
• SysAid is pre-configurated, so you can start your Help Desk service immediately
• Fields can be added, changed, or removed in a few clicks
• Any texts can be easily customized on the translation file

SysAid IT is flexible, adapts to each environment and scenario

• Multi-platform
  For Windows (7, 2008, 2003 Server, Vista e XP), Linux, Unix, and Mac - with SUN Java 1.6 or above, and tomcat 6
• Multi-database
  It includes Derby, the embedded database, but it can be integrated with external database (MS SQL - 2000, 2005 e 2008 -, MySQL 5.X, and Oracle - 9i e 10g - )
• Multi-language
  42 languages supported in the Enterprise edition, or English and another language in the Pro Edition