SysAid CSS is the professional solution to manage customer calls, and to provide assistance services. It integrates featured Help Desk functionalities and a useful tool for contact management. In this way you have all the information to supply an excellent customer service.

SysAid CSS is the fully integrated solution for customer services

SysAid CSS extends your communication capabilities with your customers

• Multi-language for both administrators and end users
• SysAid CSS can be integrated on your web site for a direct access to the Self Service Portal
• Custom web forms
• Email integration for immediate sending of email requests
• Telephone calls form registration
• On-line chat to directly communicate with customers and to archive sessions under the corresponding service request

SysAid CSS make the help desk and assistance services easy

• Priority management according to category, urgency, and other fundamental functions
• Automatic routing of tickets according to predefined parameters
• Automatic notifications and alarms upon the arrival of the service request, in case of changes or in proximity of the due date