Professional services

Irimì joins advanced software solutions and professional services to support customers with quality, efficiency, and care. Providing excellent services means assisting customers with a skilled team, analyzing needs, defining goals, and establishing fixed dates, and modes. This is our receipt for a growing basis of satisfied customers.

Besides, Irimì provides advanced services for specific software and need.

On-site and remote installation

Irimì successfully supports customers during the installation of software according to personal needs, environments, and goals.

Implementation and configuration

Irimì helps businesses to identify the correct strategy and to implement the software in order to allow organizations to reach defined goals.

Special projects and integrations

We respond to customer needs by developing special and advanced system projects, data integration, and customization.

Training

Our team is at your services to plan training sessions according to goals, people qualifications, and backgrounds.

Advanced Services

IT Management, Help Desk & Asset Management

SysAid IT Advanced Training

SysAid IT Advanced Training is the fastest way to experience SysAid, and to learn how to maximize its functionalities and modules.

Contact us for further information

IT Service Management Value

How fundamental is an efficient IT management for business? The effects of a well-organized IT department cannot be overlooked by management. ROI, TCO, and KPI are means to measure, to manage, and to communicate.

Our staff, composed of skilled and highly experienced ICT direction consultants, will support you during implementation and IT service performance management.

SysAid IT Audit

It is useful to measure the Help Desk efficiency sometime after the installation of SysAid. In order to align the system to business goals, we analyze statistics, compare them with the benchmark, and set up all functionalities and modules capabilities.

We verify the SysAid usage level, and identify the strategy to maximize existing features.

ITIL Best Practices Implementation

ITIL® (Information Technology Infrastructure Library) is a set of practices designed to optimize IT processes and generate value for business. ITIL Best Practices Implementation becomes an easy-to-implement activity thanks to SysAid tools and the experience of our team.

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Next ITIL training: Training SysAid ITIL, 8th-9th November 2011

Customer Service & Assistance

SysAid CSS Audit

We identify strengthens, and weaknesses of your SysAid CSS account by analyzing statistics, and comparing them with the benchmark.

The goal is to maximize SysAid CSS configuration in order to enhance your customer service and improve the service quality.

Telecom Expense Management

Telephoning Costs Optimization

Controlling telecommunication invoices in detail and verifying the adherence of tariff plans are activities that require huge resources in terms of time, skills, and attention.

Irimì deals with invoice analysis, by checking each costs item and by simulating different offers on the basis of real consumption data.